Shipping policy

Welcome to AERA! We're thrilled to have you as a customer and are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your exquisite jewelry pieces.

We offer a fixed of shipping options to cater to your needs. Shipping rates and delivery times may vary depending on your location and the selected shipping method. At checkout, you will be presented with the available shipping options and associated costs. Please find delivery times and costs following.

1. Order Processing Time

All orders are processed within 0-1 business day from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended. Rest assured, we are working diligently to get your order ready for shipment as quickly as possible. This means during weekdays, within 24 hours your order will be given to shipping. We try to achieve post in the same day for the orders purchased before 3 PM CEST.

  • Order placed after the cut-off of 15:00 CEST
  • 0 - 1 handling days (fulfilled Monday - Friday)

 

2. Estimated Delivery Times

Estimated delivery time = Order Processing Time (0-1 business day) + Shipping Duration (DE: 2-4 business days, EU: 2-8 business days)

When considering the shipping duration, total delivery times as follows;

  • Germany: 2-5 business days (fulfilled Monday - Saturday)
  • EU (outside Germany): 2-9 business days (fulfilled Monday - Saturday)
  • Worldwide: not started yet

3. Delivery Costs

Germany (DE)  5,29€ free shipping over 45€ orders
Europian Union (EU) 11,79€ free shipping over 100€ orders
Worldwide - -

 

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the progress of your package. This will allow you to monitor the status and estimated delivery date of your jewelry.

5. Shipping Locations

We are pleased to offer shipping to customers in the EU Economic Area for now. For international orders, please note that additional customs duties, taxes, and fees may apply based on your country's regulations. These charges are the responsibility of the recipient and are not included in the order total.

6. Shipping Delays

While we make every effort to ensure timely delivery, please be aware that unforeseen circumstances, such as weather conditions or carrier delays, may occasionally affect delivery times. We appreciate your patience and understanding in such situations.

7. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact us via contact@aeraberlin.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

Thank you for choosing us for your jewelry needs. We appreciate your trust in our brand and look forward to serving you with the finest jewelry pieces.

✨ Embrace Your Shine ✨
 AERA